What is Merged Reality?

Have you heard about merged reality? We've written a few blogs on it before - here and here. It blends two real-time video streams into an interactive environment. Merged Reality from Leadent Digital uses patented technology to create a virtual interactive presence. Merging two real-time video streams allows one of your experts to virtually reach out and touch what their service technician or customer is working on. This accelerates and simplifies the way problems are solved.

Merged Reality lets you transform the entire remote assistance experience. Your experts can point out exactly what to do using an intuitive and efficient experience for both the expert and the customer or field service technician. Merged Reality lets you give or receive interactive help anywhere, instantly.

Merged Reality and COVID-19

During this time of global crisis regarding the Coronavirus / COVID-19 pandemic a lot of customers are turning to Merged Reality-based tools to ensure that they can complete field service visits remotely, or use technical experts who are now working from home to guide field service colleagues remotely whilst they complete vital fault finding and fixing activities.

‍Remote Expertise can often be a really effective substitute for in-person collaboration. Where your workers are unable to get to work, merged reality can help them to support the continued operation of mission-critical systems.

Merged reality provides AR-enabled remote guidance through proprietary technology. This innovative technology allows organisations to remain productive in geographies where experts are no longer able to travel due to Covid-19.

Inspection, maintenance, setup, and repair operations can be performed through remote collaboration without the need to be physically present. Remote experts can show customers and technicians how to solve a problem using gestures, tools, and visual aids. By merging the expert’s actions into the live video stream of the field, the expert is virtually present.

In the presence of global supply chains, travel restrictions and lockdowns on movement, organisations are turning to Merged Reality to support continued collaboration. Remote Expertise tools can provide AR-enabled remote guidance through proprietary Merged Reality. This innovative technology allows global organisations to remain productive at this time in geographies where experts are no longer allowed to travel due to COVID-19.

Merged Reality use cases

Starting up operational equipment

We have spoken with organisations who are using Merged Reality to start up and stop manufacturing lines and critical equipment. The technology allows experts to be on hand from the other side of the world whilst giving direct advice on which actions to take to get the production line started or stopped.

Giving assistance to field colleagues

With many clients managing the challenge of shutdowns, restricted travel, workers now being based from home and also field staff being absent due to illness, remote assistance can be an invaluable tool. It can be used to reach your hand, tools or other relevant objects into a device's field of view. Colleagues will see a hand merged into their field of view in order to use hand gestures, upload pictures and even add real objects into the merged reality environment. This allows for effective remote assistance from home-based staff during this global pandemic.

Giving assistance to customers

Merged Reality lets you transform the entire remote assistance experience. Your experts (likely home-based) can point out exactly what to do using an intuitive and efficient experience for both the expert and the customer or field service technician. Merged Reality lets you give or receive interactive help anywhere, instantly. This can of course include giving such assistance to customers from remote service locations or from home, without ever needing to visit the customer's property. Only when the service call has been reviewed remotely, assessed or triaged, can you decide to send a field engineer.

Get more information

Leadent Digital provides patented technology that uses the power of merged reality to help your field service business. Whether you need to quickly solve problems for customers, assist newly on-boarded personnel, eliminate wasteful trips or differentiate the way your products are sold, implemented and serviced, this technology will be a game changer!

Give instant help to your customers and field service staff. Visit our Merged Reality page and get in touch for a demo.